Privacy Policy for SoundForge Studios

Effective Date: October 26, 2023

SoundForge Studios, located in Bristol, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We understand the importance of your privacy and are dedicated to maintaining the confidentiality of your data. Our studio address is 14 Colston Street, Bristol, BS1 5AQ, and our contact email for privacy inquiries is [email protected].

This policy applies to all information collected through our website, soundforgestudios.co.uk, and any related services, sales, marketing or events.

Data Collection

We collect information in the following ways:

Information you provide directly: We collect information you voluntarily provide to us when you contact us, fill out a form, book a studio session, subscribe to our newsletter, or otherwise interact with us. This may include your name, email address, phone number, postal address, company name, and any other information you choose to share.
Automatically collected information: When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
Information from third parties: We may receive information about you from third parties, such as social media platforms if you interact with our social media pages, or from event organizers if you attend an event where SoundForge Studios is a participant.
Booking and Billing Information: When you book studio time or other services, we collect necessary billing information, including your payment method details, billing address, and transaction history. This information is used to process payments and manage your account.
Audio and Video Recordings: As part of our studio services, we may collect audio and video recordings of your sessions. These recordings are stored securely and used solely for the purpose of providing our audio production services. We obtain your explicit consent before recording any sessions.

Types of Data We Collect:

Personal Data: Name, email address, phone number, postal address, company name, billing information.
Usage Data: IP address, browser type, operating system, referring URLs, pages visited, dates/times of visits, cookies.
Audio/Video Data: Recordings of studio sessions.

Data Usage

We use the information we collect for the following purposes:

To provide and improve our services: We use your information to provide you with the audio production services you request, to personalize your experience, and to improve the quality of our services.
To communicate with you: We use your information to respond to your inquiries, provide customer support, send you updates about our services, and send you marketing communications (if you have opted in to receive them).
For marketing and promotional purposes: With your consent, we may use your information to send you newsletters, promotional offers, and information about upcoming events. You can opt out of receiving these communications at any time.
To analyze and improve our website: We use your information to analyze website traffic, identify trends, and improve the design and functionality of our website.
To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
Session Recordings: Audio and video recordings are used to provide audio production, mixing, and mastering services.
Internal Analytics: To help us analyze and improve our services, understand user behavior and preferences.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Data Security

We take the security of your personal information seriously. We have implemented appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect your information during transmission and storage.
Firewalls: We use firewalls to protect our systems from unauthorized access.
Access controls: We restrict access to your information to authorized personnel only.
Regular security assessments: We conduct regular security assessments to identify and address vulnerabilities.
Secure Storage: Session recordings and other sensitive data are stored on secure servers with restricted access.
Employee Training: Our employees are trained on data privacy and security best practices.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Erasure: You have the right to request that we erase your personal information.
Restriction of processing: You have the right to request that we restrict the processing of your personal information.
Data portability: You have the right to request that we transfer your personal information to another organization.
Objection: You have the right to object to the processing of your personal information.
Withdrawal of consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

SoundForge Studios is owned and operated by Amelia Stone, residing at 14 Colston Street, Bristol, BS1 5AQ. For any inquiries regarding this privacy policy, please contact our data protection officer, David Miller, at the same address or via email at [email protected]. We are committed to addressing your concerns and ensuring the protection of your personal data. We operate under the legal jurisdiction of the United Kingdom and adhere to all applicable data protection laws and regulations.